Brocade Communications Systems BR-1020 Guia de Resolução de Problemas Página 4
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iv Brocade Adapters Troubleshooting Guide
53-1001253-01
General HBA and CNA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adapter not reported under server’s PCI subsystem. . . . . . . . . . 8
No adapters reported though BCU adapter --list command . . . . 8
Port link is not active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Errors when installing brocade_driver_linux_<versions>.tar.gz
package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installer program does not autorun (Windows only) . . . . . . . . . 10
Host system freezes or crashes . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating system errors (blue screen) . . . . . . . . . . . . . . . . . . . . 11
Failed to connect to agent on host... error when using HCM . .12
Driver event messages appearing in host system log files. . . . 14
Files needed for bfad.sys message appears . . . . . . . . . . . . . . . 15
Cannot roll back driver on all adapter instances using Device
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
BCU version mismatch warning . . . . . . . . . . . . . . . . . . . . . . . . .15
I/O data traffic issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
HBA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Quality of Service (QoS) performance issues. . . . . . . . . . . . . . . 16
Unable to create more than 126 Virtual (NPIV) ports for HBA . 17
UEFI boot problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
BIOS boot problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ethernet network interface problems (CNA only) . . . . . . . . . . . . . . .22
Ethernet link ports or LOM not coming up on reboot in Linux .22
Loss of adapter hardware address in Linux. . . . . . . . . . . . . . . . 23
Loss of adapter IP address in Linux . . . . . . . . . . . . . . . . . . . . . .23
Ethernet loopback test problems . . . . . . . . . . . . . . . . . . . . . . . . 23
Network stack runs out of heap . . . . . . . . . . . . . . . . . . . . . . . . . 24
NIC numbering unexpected on VMware systems . . . . . . . . . . . 24
Ping to remote server is failing . . . . . . . . . . . . . . . . . . . . . . . . . .25
VLAN creation and operation problems . . . . . . . . . . . . . . . . . . .26
Poor network performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
FCoE and Fibre Channel problems . . . . . . . . . . . . . . . . . . . . . . . . . .28
Loss of sync and loss of signal errors in port statistics . . . . . .28
Fabric authentication failures . . . . . . . . . . . . . . . . . . . . . . . . . . .28
I/Os are not failing over immediately on path failure in MPIO setup
28
Disk I/O requests causes low throughput and high latency on Linux
29
Disk I/O requests causes low throughput and high latency on
VMware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Adapter is not showing in the fabric . . . . . . . . . . . . . . . . . . . . . .29
Virtual devices not listed in name server . . . . . . . . . . . . . . . . . .29
Adapter not registering with the name server or cannot access
storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
FCoE link is down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
I/O problem on connected FCoE device. . . . . . . . . . . . . . . . . . . 31
CEE network problems (CNA only) . . . . . . . . . . . . . . . . . . . . . . . . . . .32
CEE is not enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Verifying Fibre Channel and CEE links . . . . . . . . . . . . . . . . . . . . . . . .32
- Brocade Adapters 1
- Document History 2
- Contents 3
- About this Document 9
- CNA support 10
- Fabric OS and switch support 10
- Host operating system support 10
- HBA support 11
- What’s new in this document 12
- Document conventions 13
- Notes, cautions, and warnings 14
- Key terms 14
- Notice to the reader 15
- Additional information 15
- Providing details for support 16
- Command Function 17
- Document feedback 18
- In this chapter 19
- Gathering problem information 20
- TABLE 1 Topology map details 21
- Isolating Problems 23
- How to use this chapter 24
- Isolate adapter problems 24
- General HBA and CNA problems 26
- Port link is not active 27
- • The agent is not running 30
- BCU version mismatch warning 33
- HBA problems 34
- UEFI boot problems 35
- • Reseat the adapter 36
- BIOS boot problems 37
- LUN not visible from host 38
- Configuration menu 38
- • nm-tool 40
- Poor network performance 45
- FCoE link is down 48
- CEE is not enabled 50
- Application Tool References 51
- Information Chapter 52
- Tools for Collecting Data 57
- Data to provide support 58
- Support Save 60
- Support Save differences 62
- • authUtil 63
- • cfgShow 63
- Adapter event messages 65
- Host system logs 66
- HCM logs 67
- Logging levels adjustment 68
- Port logging level 69
- Statistics 70
- CEE statistics (CNA only) 71
- CEE query (CNA only) 71
- FCoE statistics (CNA only) 74
- Fabric statistics 74
- IOC statistics 75
- Logical port statistics 76
- Port statistics 77
- Remote port statistics 77
- VLAN Statistics (CNA only) 79
- Diagnostics 80
- • Internal 81
- • External 81
- PCI loopback test 83
- Memory test 84
- Adapter temperature 84
- Ping end points 84
- Trace route 85
- Echo test 86
- SCSI test 86
- Collecting SFP data 87
- Collecting port data 88
- Authentication settings 91
- Persistent binding 93
- Performance optimization 95
- Solaris tuning 96
- Windows tuning 96
- Tuning network drivers 97
- Linux tuning 98
- VMware tuning 99
- 53-1001253-01 100
- Event Message Reference 101
- TABLE 9 Driver event messages 102
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